Reservation Policies and Conditions

Last updated: July 2026

We appreciate your preference for Hotel Plaza San Antonio ★★★ – Arequipa. The following policies aim to provide a safe, transparent, and reliable reservation process for all our guests. By confirming a reservation, the guest declares to have read and accepted these conditions.

1. Reservation Confirmation

The reservation will be confirmed once Hotel Plaza San Antonio receives the corresponding guarantee through any of the following payment methods:

• Credit or debit card.
• Bank deposit.
• Bank transfer.
• Secure payment link issued by Hotel Plaza San Antonio.
• Cash payment.
• Other payment methods authorized by the hotel.

Our Reservations team will consult you on your preferred payment method, offering the most comfortable, fast, and secure alternative to confirm your reservation.

For reservations guaranteed by credit card, the hotel may verify the validity of the card before the arrival date, without this implying an immediate charge, unless the conditions of the reserved rate indicate otherwise.

In rates with Payment at the Accommodation, the corresponding amount will be settled directly during the stay, according to the conditions of the selected rate.

Payment currency: Soles (PEN) and US Dollars (USD).

2. Reception Area (Last Minute Reservations)

For immediate reservations or inquiries outside the regular hours of the Reservations Area, you can contact our Reception directly.

• Phone: (+51) 054 220502
• Mobile: +51 967 454 949

3. Reservations Area

• WhatsApp: +51 973 341 847
• Phone: (+51) 054 220502
• Email: reservas@hotelplazasanantonio.com.pe / hplazasanantonio@gmail.com

Our team will be happy to advise you on availability, rates, promotions, and room types to find the option that best suits your needs.

4. Check-in and Check-out Times

• Check-in: From 12:30 p.m.
• Check-out: Until 11:45 a.m.

Hotel Plaza San Antonio seeks to provide the greatest flexibility possible to its guests. Requests for Early Check-in and Late Check-out will be subject to availability and may be authorized free of charge or with an additional charge, depending on the hotel's occupancy and the requested time.

5. Cancellation Policy

Hotel Plaza San Antonio maintains a flexible cancellation policy, which may vary depending on:

• The type of rate reserved.
• The room category.
• The season.
• The date of arrival.
• The channel through which the reservation was made.

Modifications, cancellations, or refund requests will be subject to the specific conditions of the contracted rate.

It is recommended to carefully review the reservation conditions before confirming your purchase.

6. Children Policy

• Children of all ages are welcome.
• Children aged 6 or older are considered adults and must pay the corresponding rate, according to the reserved room and rate plan.
• To correctly calculate the reservation amount, we recommend indicating the number of children and their ages at the time of booking.
• Cribs are subject to availability and must be requested in advance.
• The hotel does not have extra or supplementary beds.

7. Age Restriction

• The minimum age to Check-in is 18 years old.
• Underage guests may only stay when accompanied by a parent or legal guardian, who must present the corresponding identity documentation, according to current Peruvian regulations.

8. Pet Policy

• Hotel Plaza San Antonio admits pets only upon prior request.
• Acceptance will be subject to availability and may incur an additional supplement.
• Pets must remain under the responsibility of their owners, respect the hotel's coexistence rules, and have the corresponding health documentation when required.

9. Payment Methods

We accept the following payment methods:

10. Taxes

Published rates do not include the General Sales Tax (IGV) corresponding to 10.5%, unless expressly stated otherwise.

According to current Peruvian legislation, non-domiciled foreign guests may access the tax exemption applicable to accommodation services, provided they meet the requirements established by the corresponding regulations.

• Foreign guests staying up to 59 days in Peruvian territory may access said exemption.
• Those staying 60 days or more will be subject to the payment of the corresponding tax.

11. Terms and Conditions

• By confirming a reservation, the guest declares to have read, understood, and accepted these Reservation Policies and Conditions, as well as the Internal Regulations of Hotel Plaza San Antonio ★★★ – Arequipa.
• The hotel reserves the right to verify the information provided during the reservation process and request the presentation of a valid official identity document at the time of Check-in, according to Peruvian regulations.
• Rates include only the services expressly indicated in the reservation confirmation. Any additional service requested during the stay will be billed separately.
• The hotel may modify its rates, promotions, policies, and reservation conditions when operational, commercial, or legal changes require it.
• Special requests (floor, view, bed type, early check-in, late check-out, or others) will be subject to availability and cannot be guaranteed until the time of Check-in.

12. Commitment to Our Guests

At Hotel Plaza San Antonio ★★★ – Arequipa we are committed to offering a safe, transparent, and reliable reservation process, providing warm, personalized, and efficient service from the first contact until the end of your stay.

Our goal is to offer an accommodation experience characterized by the quality of service, the comfort of our facilities, and the hospitality that distinguishes the White City of Arequipa.